COVID-19 UPDATES 

WE ARE CURRENTLY FULFILLING DOMESTIC ORDERS ONLY. 

 

PLEASE NOTE: SHIPPING TIMES ARE ESTIMATES. EXPECTED DELIVERIES ARE CURRENTLY PROLONGED BY AN ADDITIONAL ONE TO TWO WEEKS.  

 

AS ALWAYS, WE APPRECIATE YOUR PATIENCE AND YOUR PATRONAGE.

SHIPPING & HANDLING

DOMESTIC ORDERS

WE OFFER FULL COMPLIMENTARY SHIPPING ON ALL DOMESTIC ORDERS VIA USPS FIRST CLASS.

FOR SHIPPING UPGRADES, PLEASE CONTACT VIA EMAIL PRIOR TO PURCHASE AND WAIT FOR CONFIRMATION OF A REVISED INVOICE.

INTERNATIONAL ORDERS

INTERNATIONAL ORDERS WILL VARY ON SHIPPING RATES DUE TO ADDITIONAL IMPORT FEES AND TAXES.

ALL ORDERS ARE SHIPPED THROUGH USPS INTL WITH DELIVERY TIMES SUBJECT TO POSSIBLE CUSTOM HOLDING DELAYS.

CUSTOMS CAN BE UNPREDICTABLE AND MAY HOLD ON TO A PACKAGE FOR AS LONG AS EIGHT WEEKS. FOR DELAYS THIS LONG IN SHIPPING, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE. WE ARE UNABLE TO CONTACT CUSTOMS AUTHORITIES ON CUSTOMERS’ BEHALF.

CHECKING YOUR SHIPPING PROGRESS 

WE AIM TO SHIP ORDERS PROMPTLY UPON COMPLETION OF PRODUCTION. 

ONCE YOUR ORDER IS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING A TRACKING NUMBER DENOTING SHIPPING PROGRESS. 

IF THE TRACKING NUMBER DOES NOT WORK OR IS NON-EXISTENT, PLEASE DO NOT BE ALARMED AS THE PROCESS OF TRANSFERRING INFORMATION FROM THE COURIER TO OUR SYSTEMS CAN TAKE UP TO A MAXIMUM OF 24 HOURS TO COMPLETE. DURING THIS TIME, INFORMATION REGARDING YOUR ORDER MAY BE INCOMPLETE OR THE TRACKING NUMBER MAY BE INDICATED AS “NON-EXISTENT”.

FOR THIS REASON, WE ENCOURAGE YOU TO CHECK AGAIN AFTER 24 HOURS HAVE ELAPSED SINCE YOU RECEIVED YOUR EMAIL WITH THE TRACKING INFORMATION. THE INFORMATION WILL BE UPDATED DIRECTLY BY THE COURIER.

ORDER CANCELLATIONS & CHANGES

UNFORTUNATELY, ONCE AN ORDER IS CONFIRMED IT GOES INTO PRODUCTION AND WE CANNOT GUARANTEE ITS CANCELLATION.

 

REQUESTS FOR ORDER MODIFICATIONS WILL BE HANDLED ON A CASE BY CASE BASIS. PLEASE SUBMIT YOUR REQUEST(S) IN THE CONTACT US PAGE. KNOW THAT, IT IS A RARE CIRCUMSTANCE THAT WE ARE ABLE TO ACCOMMODATE A REQUESTED CHANGE HOWEVER WE WILL DO OUR BEST TO MEET YOUR NEEDS. ADDITIONAL FEES MAY INCUR.

RETURNS/ EXCHANGES

AT MALVIN VIEN, WE BELIEVE OUR CONSUMER CHOICES SHOULD BE WELL THOUGHT OUT AND INTENTIONAL.

WE'VE OBSERVED THAT MUCH OF THE MARKETING INDUSTRY TODAY AIMS TO PROFIT FROM A CUSTOMER'S IMPULSIVITY AND IN MANY CASES, EVEN EMPLOYS TARGETED STRATEGIES TO MAKE THAT IMPULSIVITY A CONSUMER HABIT. WE VALUE YOUR PATRONAGE BUT NOT AT THE EXPENSE OF MAKING AN UNETHICAL SALE.

SUSTAINABILITY BEGINS WITH PRODUCING AND CONSUMING ONLY WHAT IS NEEDED. EACH PIECE IS MADE TO ORDER AND AS SUCH WE WILL NOT ACCEPT RETURNS OR EXCHANGES UNDER ANY CIRCUMSTANCES.

WE BELIEVE MONEY SHOULD BE WELL SPENT.

 

IT IS AN ETHOS THAT IS EMBEDDED IN EACH ASPECT OF OUR DESIGN AND PRODUCTION PROCESS, ULTIMATELY ENSURING THAT YOU RECEIVE THE UTMOST QUALITY IN CRAFTSMANSHIP FOR EVERY DOLLAR INVESTED.